I emailed Friday the 8th to find out how to retrieve a package that was shipped to the DMV by mistake, and I still have not heard back and I cannot get through by phone. Can someone please help?

A) I understand your frustration. It can be very frustrating when you can’t get through to customer service or when you don’t hear back from an email. I’m happy to help you with this.

Here are some things you can do to try to get your package back:

• Try calling the DMV again. Sometimes, it just takes a few tries to get through to customer service. If you’re still having trouble, try calling at different times of day.
• Try emailing the DMV again. Sometimes, emails get lost in the shuffle. Try sending a follow-up email to the address you already emailed.
• Try going to the DMV in person. This may be your best bet if you’re not having any luck getting through by phone or email.

When you go to the DMV, be sure to bring your name, contact information, and the tracking number for your package. You may also want to bring a copy of your email or the shipping confirmation.

The DMV may be able to help you track down your package and arrange for it to be returned to you. If the package has already been opened, they may be able to give you a copy of the contents.