Boone County DMV Office – 8100 Ewing Blvd, Florence, KY 41042

I understand your frustration. Dealing with the DMV can be incredibly challenging, and having them hang up on you twice is definitely not acceptable. Here are a few things you could consider doing:

Document the incidents:
Note the exact time you called.
If possible, record the phone number you used.
Keep a record of the number of times this has happened.
Try alternative contact methods:
Check if the DMV has an online chat or email support option.
See if they have a social media presence where you can send a direct message.
Visit the DMV website to see if you can complete your task online.
Call back at different times:
Avoid calling right before closing time.
Try calling earlier in the day or mid-week, if possible.
Consider visiting a local office:
While it might be inconvenient, a physical visit could be more productive.
File a complaint:
Many DMVs have a complaint process. Check their website for instructions.
If you are dealing with a state level DMV you can often contact your state representatives as well.
Search online for similar experiences:
You might find forums or social media groups where others have had similar issues.
This could provide you with additional insights or solutions.