St. Tammany Parish DMV Office – 1514 W. Lindberg Slidell, LA 70458

I understand your frustration. Dealing with insurance and the DMV can be incredibly time-consuming and stressful, especially when there’s a simple error like a VIN number issue. Six trips in a month and a half is definitely excessive.

Here’s a breakdown of how you can approach this, along with some tips:

1. Document Everything:

Keep detailed records: Every time you contact Geico or the DMV, note the date, time, who you spoke with, and what they said. Keep copies of emails, any reference numbers they give you, and even screenshots of online interactions. This creates a paper trail which is essential if things escalate.
Organize your documents: Create a folder (physical or digital) specifically for this issue. Having everything in one place will make it easier to track progress and identify any inconsistencies.
2. Escalate at Geico:

Don’t just talk to the same representative: Ask to speak to a supervisor or manager. Explain the situation calmly but firmly, emphasizing the number of times you’ve contacted them and the impact this is having on your ability to register your vehicle.
Explain the consequences: Let them know that you’ve been unable to register your car due to their error, and this is causing you significant inconvenience (and potentially legal issues if you’re driving without current registration).
Set a deadline: Give them a specific timeframe within which you expect the issue to be resolved. Follow up if you don’t hear back within that time.
Consider contacting the state insurance commissioner: If Geico is unresponsive, you can file a complaint with your state’s insurance commissioner. They have the authority to investigate insurance companies and can often help resolve disputes.
3. Escalate at the DMV (if necessary):

Similar to Geico, ask for a supervisor: Explain the situation clearly and calmly. Show them the documentation you have from Geico acknowledging the error.
Explore alternative solutions: Ask the DMV if there are any temporary permits or other options available while you wait for Geico to fix the VIN.
Contact your state’s DMV headquarters: If the local branch is unhelpful, try contacting the state-level DMV office. They may be able to offer guidance or intervene on your behalf.
4. Regarding Legal Assistance (Fox Defenders or similar):

Weigh the costs and benefits: Legal assistance can be helpful, but it also comes with a cost. Consider whether the cost of legal representation is justified in your situation. Sometimes, just the threat of legal action can motivate a company to act.
Get a consultation: Many law firms offer free initial consultations. This can help you understand your options and whether legal action is the right course for you.
5. Stay Persistent:

Don’t give up: Dealing with bureaucracy can be incredibly frustrating, but persistence is key. Keep following up with both Geico and the DMV until the issue is resolved.
Stay polite but firm: While it’s understandable to be angry, try to remain polite and professional in your interactions. This is more likely to get you a positive response.
I hope this helps you get your registration sorted out soon. It’s a frustrating situation, but with a systematic approach and persistence, you should be able to get it resolved.