This is Craig I filled out a renewal on my Texas Drivers license Twice and it keeps kicking me off.

It sounds frustrating that you’re having trouble renewing your Texas Driver’s License online, Craig. Here’s a breakdown of why this might be happening and what you can do:

Common Reasons for Online Renewal Issues:

• Last Renewal Was In-Person: Texas often requires an in-person renewal every other time to update your photo and verify information, especially with the Real ID requirements.
• Real ID Compliance: If your current license doesn’t have the gold star (indicating Real ID compliance), you might need to renew in person and provide original documentation like a birth certificate or passport.
• Information Mismatch: The information you’re entering might not exactly match the records on file (e.g., address, name).
• Eligibility Requirements Not Met: There are specific eligibility requirements for online renewal, including:
  • Being 78 years of age or younger.
  • Renewing a Class C, M, or CM license.
  • No significant changes in your vision or physical/mental condition affecting driving.
  • No outstanding traffic tickets or warrants, and your license is not suspended or revoked.
  • Your last renewal wasn’t done online.
• Technical Issues: Although less common, there could be temporary glitches on the Texas Department of Public Safety (DPS) website.
• Expired License: If your license has been expired for a significant amount of time (over a year), you might be required to renew in person, similar to getting a new license.

Troubleshooting Steps:

1. Check Your Eligibility: Go to the official Texas.gov Driver License Renewal page and carefully review the eligibility requirements for online renewal: https://txapps.texas.gov/tolapp/txdl/eligibility.dl?locale=en_US
2. Verify Your Information: Double-check that the information you are entering (name, address, date of birth, driver’s license number) exactly matches what is on your current driver’s license.
3. Real ID Status: Look at your current driver’s license. Does it have a gold star in the upper right corner? If not, you will likely need to renew in person and provide proof of U.S. citizenship (like a birth certificate or passport) and Texas residency.
4. Have You Moved Recently? If you’ve moved and haven’t updated your address with the DPS, this could cause issues. You might need to update your address in person.
5. Try a Different Browser or Device: Sometimes website issues are browser-specific. Try completing the renewal on a different computer or using a different web browser (Chrome, Firefox, Safari, Edge). Clear your browser’s cache and cookies before trying again.
6. Contact the Texas DPS Directly: If you’ve tried the online renewal multiple times and are still having issues, your best bet is to contact the Texas Department of Public Safety for assistance. You can reach their Customer Service Center at 512-424-2600. Be prepared for potential wait times due to high call volume. You can also try their online contact form: https://www.dps.texas.gov/apps/driverlicense/customer_service/other.aspx
7. Consider an In-Person Appointment: If online renewal continues to fail, you will likely need to schedule an in-person appointment at a Texas DPS office. You can do this online through their appointment scheduler: https://www.dps.texas.gov/section/driver-license Be aware that appointment availability can vary.

Important Note: As of January 1, 2025, non-commercial vehicles in Texas no longer require a safety inspection prior to obtaining a vehicle registration. This change might be relevant if you are also dealing with vehicle registration issues.

Don’t get too discouraged, Craig. Keep trying the troubleshooting steps, and if needed, contact the Texas DPS directly for personalized help.