I recently relocated to Arizona from California I walked into Scottsdale DMV office on Paradise. I registered my truck and paid for special plates for Veterans. I have not received my plates? What do I do?

According to the Arizona Department of Transportation (ADOT), personalized and specialty plates can take up to six weeks for processing and delivery If you have ordered your plates online, you can check the status of your order at azmvdnow.gov. If you have ordered your plates in person, you can contact the Special Plates Unit at (602) 712-7571 or email them at specialplates@azdot.gov. You will need to provide your license plate number or registration document, and your vehicle identification number (VIN).

Here are a few steps you can take to address the situation:

1. Check Processing Time: Sometimes, it can take a few weeks for new plates to be processed and mailed. Before taking any further action, make sure to check the estimated processing time for special plates in Arizona. This information might be available on the Arizona Department of Transportation (ADOT) website or by contacting the Scottsdale DMV office.
2. Contact the DMV: If you believe that the processing time has passed and you still haven’t received your special plates, contact the Scottsdale DMV office where you registered your truck. They should be able to provide you with information about the status of your plates, any potential delays, and steps you can take to resolve the issue.
3. Check Application Status: Some states offer online tools that allow you to check the status of your license plates or registration application. Check if Arizona’s ADOT provides an online portal where you can track the status of your special plates.
4. Visit the DMV in Person: If you’re not getting satisfactory information over the phone, consider visiting the Scottsdale DMV office in person. Bring any relevant documents, receipts, and proof of registration to help them locate your application and address any issues.
5. Documentation: Ensure that you have all necessary documents and receipts related to your registration and special plate order. These documents will be important in case you need to demonstrate that you’ve already paid for the special veteran plates.
6. Contact ADOT Customer Service: If you’re not able to resolve the issue with the local DMV office, you can contact the Arizona Department of Transportation’s customer service for further assistance. They might be able to help you track down the status of your plates and provide guidance on the next steps.
7. File a Complaint: If you feel that your case isn’t being handled properly, you can consider filing a complaint through the appropriate channels. This might involve contacting higher levels of management within the DMV or ADOT.

Remember that specific procedures and contact information can change, so it’s a good idea to refer to the most up-to-date resources provided by the Arizona Department of Transportation or the Scottsdale DMV office.