My daughter went to the Cheshire CT center to take her permit test and was turned away as she didn’t have a copy of her Birth Certificate. The cost to schedule was $84

Q) My daughter went to the Cheshire CT center to take her permit test and was turned away as she didn’t have a copy of her Birth Certificate. The cost to schedule was $84 and my wife was told this is now forfeited. Is this true? She never took the test and she did not cancel her test. The DMV did when she got there. We should not have to pay this fee for services NOT rendered. How to we get reimbursed for this registration fee? We should not have to pay it twice since the appointment was cancelled by the DMV. Or is the DMV in the practice of ripping off the consumer? If so, this is exactly why the DMV has a bad reputation.

A) I’m not a legal expert, but I can try to provide some general information on this matter. Please keep in mind that specific laws and regulations may vary by location, so it’s essential to seek advice from a local authority or legal professional for accurate guidance.

In most cases, when someone schedules an appointment for a permit test or any other service, there may be a fee associated with that reservation. If the appointment is canceled or not attended, some organizations or government agencies may have policies about refunding or forfeiting the fees.

To resolve this situation and seek reimbursement for the registration fee, you should take the following steps:

1. Contact the Cheshire CT center: Get in touch with the DMV office in Cheshire where the appointment was scheduled and inquire about their specific policies regarding refunds for canceled appointments. Explain the situation and request a refund if you believe it is appropriate.
2. Understand their policies: Ask for clarification on the specific rules or guidelines regarding appointment cancellations and fee refunds. It’s essential to know their policies to advocate for your case effectively.
3. Gather documentation: If possible, gather any relevant documentation, such as proof of the appointment, any communication or notification received about the cancellation, and any receipts or transaction records related to the fee payment.
4. File a complaint or appeal: If you feel that you are entitled to a refund and the DMV office refuses to comply, you may consider filing a complaint or an appeal with the appropriate authorities. This might involve reaching out to a higher level within the DMV or your state’s consumer protection agency.
5. Seek legal advice: If you exhaust all other options and are still unsatisfied with the resolution, you might want to consult with a legal professional experienced in consumer rights or contract law. They can advise you on whether you have a strong case and how to proceed.

Remember that every situation is unique, and it’s crucial to understand the specific policies and regulations of the Cheshire CT DMV office. If possible, try to handle the matter through direct communication with the DMV first. However, if necessary, seeking legal advice may be the next appropriate step.